Privacy Policy

This Privacy Policy statement describes our practices regarding how information we collect on the RelayTV websites, interactive applications and services (“RelayTV Services”) and via RelayTV products (“RelayTV Devices”) is used by us and shared with third parties. By using RelayTV Services or using RelayTV Devices, you accept the practices described in this statement. This statement applies to anonymous data and personal information collected by the RelayTV Services and RelayTV Devices. This statement also applies to personally identifiable customer information collected in connection with the sale, support and use of RelayTV Services and RelayTV Devices.

Part I. Information Collection

We collect both anonymous and personally identifiable information through RelayTV Services and RelayTV Devices. This information is used to connect you and others who use RelayTV Services and RelayTV Devices and to facilitate your interactions.   This information is also used to effect e-commerce transactions, provide customer service and support, and to ensure that the RelayTV Services and RelayTV Devices effectively deliver high-quality experiences.

We receive a number of different types of information about you, including information that’s required when you sign up for certain RelayTV Services and to register the RelayTV Devices, as well as the information you choose to share.

We collect personally identifiable information at several points, including processes associated with e-commerce, product registration, account creation, content and programming subscriptions and e-mail opt-in.  Visitors may voluntarily provide (and we will collect) information including the following: name, email address, and shipping information, product purchase information, content and programming subscription information and product registration information.

We also receive other types of information about you:

  • We receive data about you whenever you interact with RelayTV Service, such as when you look at another person’s content viewing activities or search for a friend on the RelayTV Service.
  • We receive data from your computer, mobile phone or other device, including the RelayTV Device you use to access RelayTV Services, which may include information such as your location, Internet service provider and speed of connection to the Internet.
  • We receive data whenever you view content or programming on the RelayTV Services.
  • Sometimes we get data from our affiliates or our advertising partners, customers and other third parties that help us (or them) deliver ads, understand your activity using RelayTV Services, and generally make RelayTV Services and RelayTV Devices better.

We only provide data to our advertising partners or customers after we have removed your name or any other personally identifying information from it, or have combined it with other people’s data in a way that it is no longer associated with you.

We may collect information related to the use of RelayTV Services – through, for example, the use of cookies – in order to better understand our customers’ needs.  A cookie is a small text file that our server places on your computer hard drive that includes a unique identifier. Cookies enable RelayTV to track usage patterns and deliver customized content or recommendations to users as part of RelayTV Services.

RelayTV Devices regularly upload usage information to RelayTV as part of their use. The collected information includes the specific identifiers relating to programing and content viewed, duration of programming or content viewed interactions with other users, various quality measures, error logs, software version numbers, and other usage statistics.  Usage information uploaded from RelayTV Devices is personally identifiable by product serial number.  In some instances, serial numbers are associated with personally identifiable information to aid in customer service and support.

The collected information from many users is aggregated for analysis and, in some instances, made generally available in an anonymous fashion to programming and content owners which licensed their programming and content to be included in RelayTV Services and RelayTV Devices.  Further, RelayTV may use personally identifiable information to make programming and content recommendations to you.

If you do not wish RelayTV to use your information as described in this section, please follow the procedure in Part III (Access to Your Information) below.

In order to protect the privacy interests of younger Internet users, we do not actively market our RelayTV Services or RelayTV Devices to children under 13. We do not knowingly collect information from children under 13 for marketing purposes. We encourage children of any age to visit our RelayTV Services or to use RelayTV Devices with the consent and supervision of their parents.

 

Part II. Information Usage

Information collected by Relay is used to understand how customers are using our products and services in order to make them better.  Anonymous, aggregated data is analyzed on a regular basis to understand product usage, feature popularity, software quality, and to influence the design of future products and services, including programming and content mix.

Personal information is also used to fulfill orders, provide customer support, and for marketing purposes such as email announcements of new products or offers. We provide an option for you to choose not to receive marketing communications and you may always contact us at support@relaytv.com to opt-out of marketing communications (however, we reserve the right to use your contact information if we consider it necessary to send you crucial information about the product or services you have purchased from us.)

Since RelayTV Services and RelayTV Devices interface with social media networks (for example, Facebook) certain of your information that you have agreed to share on these social media networks, for example friends lists and public information, may also be made available through and on RelayTV Services and RelayTV Devices as a result of your permissions and/or settings on such social media networks.

The following types of information are always available to other users of RelayTV Services when you are using a RelayTV Device:  name, profile pictures and username/user ID.

RelayTV may also share information with companies integral to the use of RelayTV Devices and RelayTV Services. As an example, we may share information collected from the RelayTV Devices with content providers which have licensed programming and content for RelayTV Services. The information provided is an aggregation of usage, but the receiving party may be able to link the personally identifiable information they have collected on their own with the data that RelayTV shares with them and de-aggregate the information to determine precise customer usage information. In those cases, the use of that information, which is subject to the privacy policies of the receiving party, may not comport with the usage described in this privacy policy statement.

RelayTV uses third parties (including contractors and service providers) to help with certain aspects of its operations, which may require disclosure of your personal information to them. For example, RelayTV may use a third party to communicate with you (via telephone, email, or letter) about our products or services, to send information to you, to process and collect payment via your credit card (if applicable), and to perform other work that we may need to outsource. We require these contractors and third parties to use your personal information only as necessary to perform the services they are asked to perform.

We may share some or all of your personal information with our current or future “affiliates” (which means a parent company, any subsidiaries, joint ventures, or other companies under a common control), in which case we will require our affiliates to honor this privacy policy.  If another company acquires RelayTV, that company will possess the personal information collected by RelayTV and it will assume the rights and obligations regarding your personal information as described in this privacy policy.

We may offer links to other Web sites and those sites may observe privacy standards different from ours and the collection and use of your personal information will be governed by the privacy policies on those other sites.

RelayTV Services allow for one-to-one and one-to-many virtual sessions when a user begins viewing programming or content using the RelayTV Services and RelayTV Devices.   Interactions, such as communications, between and among users while viewing programming or content during these sessions will be available and visible to all users participating in such sessions.   Therefore, be aware of the tone and content of your communications and think before interacting.

RelayTV does not sell information collected from its customers.

 

Part III. Access to Information

If you wish to ask for correction or deletion of any of your personal information held by us or a change in the way we use your information, please contact us at support@relaytv.com.  We will use commercially reasonable efforts to fulfill your request in a timely manner. However, even if RelayTV deletes such personal information from its ‘live’ database, it may still be stored on other redundant databases (including those kept for archival purposes).

 

Part IV. Data Storage and Security

We use industry-standard methods of securing its electronic databases of personal information. For example, sensitive customer information is transferred via industry standard Secure Sockets Layers (SSL), and our databases are protected by multiple firewalls.  Except as provided elsewhere in this privacy policy, RelayTV limits access to personal information in electronic databases to those persons in our organization who have a business need for such access. However, no one, including RelayTV, can fully eliminate security risks associated with personal information.

Your privacy is very important to us.  Due to factors beyond our control, however, we cannot fully ensure that your personal information will not be disclosed to third parties other than those mentioned above. For example, third parties may unlawfully intercept or access transmissions or private communications.

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you, including financial transaction data related to purchases made as part of RelayTV Services, may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

 

Part V. Modifications

We may amend this privacy policy at any time by posting the amended version on our Web sites or using other methods of communication.

 

Part VI. Notifications and Other Messages

We may send you notifications and other messages using the contact information we have for you, like your email address. You can control most of the notifications you receive, using controls we provide, such as a control included in the email you receive or in your preference settings.

 

Part VII.  Contact Information

If you have any questions regarding this privacy policy statement, please contact us at support@relaytv.com. We will use commercially reasonable efforts to resolve any disputes.

RelayTV is located at 10815 Rancho Bernardo Road, Suite 300, San Diego, CA, 92127.

 

Part VIII.  California Privacy Rights

California law permits residents of California to request certain details about what personal information a company shares with third parties for the third parties’ direct marketing purposes. RelayTV does not share your information with third parties for the third parties’ own and independent direct marketing purposes unless we receive your permission.  If you have questions about our sharing practices, please write us at support@relaytv.com or 10815 Rancho Bernardo Road, Suite 300, San Diego, CA, 92127.